In an era where digital presence is synonymous with business continuity, unexpected downtime haunts every IT department across industry domains. The quest for operational perfection pivots around not just maintaining uptime but proactively ensuring it. Artificial...

The increasing rise of Artificial Intelligence for IT Operations (AIOps) in information technology (IT) is rapidly emerging as a transforming force that will redefine the operational paradigms. Essentially, AIOps fuses machine learning, big data analytics, and various...

In the world of digital banking, maintaining a seamless and efficient online experience is paramount. However, even the most robust systems can encounter issues that disrupt service and degrade performance.   Let us delve into a recent incident that impacted eBanking...

In digital transactions, even the slightest hiccup can ripple through the system, causing significant disruptions. Our recent encounter with an unexpected system slowdown and a noticeable drop in transaction success rates is a testament to the intricate balance...

In the dynamic environment of core banking systems, maintaining seamless operations is crucial. However, unforeseen complications can arise, leading to critical incidents that demand immediate and effective resolution. A recent incident involving an application patch...

In server management, high memory utilization is more than just a metric; it's like a lighthouse signaling potential performance degradation, service disruption, and, in severe cases, complete system downtimes. Here we delve into a recent incident involving an App...

Service incidents are unavoidable in today’s complex and dynamic IT environments. They can cause significant disruption to business operations, customer satisfaction, and revenue. However, many organizations are still struggling to manage service incidents...

Your device pings, signaling another tech alert. Before you can address it, two more chime in. We all know the feeling.  In today's digital world, it's easy to feel overwhelmed by the sheer number of notifications we receive.   But what if there was a smarter way to...

What is Machine Learning for Root Cause Analysis?  Machine Learning (ML) for Root Cause Analysis (RCA) is the state-of-the-art application of algorithms and statistical models to identify the underlying reasons for issues within a system or process. Rather than...

There are many instances in our lives where we are stuck in issues and try to understand what caused them. Our initial thoughts are to identify the reason and the cause. We aim to trace the issue back to the origin and try to address them from where it all started....

Introduction Ever been jolted awake by a midnight alarm because some server decided to take a sudden break? If you've been in IT operations, you know this isn't just about fixing a problem; it's about understanding and fixing it. Think of a favorite detective show,...

How HEAL Software Reduced Downtime by 40% with Machine Learning Monitoring  Introduction  With the recent advancements in technology and online digital services have transformed the way the banks work. Decades ago, banks used to handle everything on paper and the...